Home / Pre-Authorization Form – Thetford Replacement Parts Pre-Authorization Form – Thetford Replacement Parts Please select one of the following:* DealerOEMDistributor Service Center Information Service Center Name* Dealer Number Phone* Contact Person* Email Address* Address* Country* State/ Province* City* Zip/ Postal Code* Owner Information Dealer StockConsumer Owned First name* Last name* Address* Country* State/ Province* City* Zip/ Postal Code* Phone* Vehicle/ Boat Information Manufacturer* Model* Year* Date of Purchase* Complete VIN/ Hull ID* Product Information Model Number* Serial number* Date of purchase* Picture of the Serial Number* Proof of Purchase* Description of issue* Upload a picture for faster troubleshooting Select a replacement part and provide the requested information.* Water Valve/ ModuleWaste Ball SealWaste Ball Drive ArmPedalTecma ControllerTecma PumpTecma Tank SensorsAria Deluxe MechanismVacuum BreakerOther Is there evidence of water leaking from the water valve?* YesNo Please describe where the water is leaking (at seam from top of the valve, bottom of the valve, etc.) Please send a picture of where the toilet is leaking Was the unit winterized?* YesNo Is the toilet holding water?* YesNo Has silicone lubricant or Thetford seal conditioner been applied to the seal?* YesNo Add lubricant to the waste ball seal Is waste ball opening and closing as expected when pedal is released?* YesNo Remove waste ball for inspection. Is there any damage or breakage on the side of the waste ball or on the waste ball drive arm pin?* YesNo Replace water valve, part #42049 Replace waste ball/ drive arm kit, part #42209 Is the pedal laying on the floor?*YesNo Is the spring attached to the base?*YesNo What is the voltage coming to the controller?* VDC reading on the brown and black wire leaving the controller when pressing the flush button?* What is the voltage coming to the controller?* What is the VDC on the brown and black wire leaving the controller when the flush button is pressed?* Has the discharge tube been removed from the back of the pump?*YesNo Were there any obstructions visible when looking into the back of the pump with the discharge tube removed?*YesNo If reading Full (red), but tank is empty, take the sensor off tank and hold it in midair,with nothing around it. What color is the sensor indicating? GreenRed The sensor is picking up something on the inside of the tank Hook the sensor up directly to the back of the toilet What color is the sensor indicating? GreenRed There is an issue with the wire in between the toilet and the sensor Replace the sensor What is the DC voltage coming to the controller?* What is the voltage on the green and yellow wire to the mechanism?* Touch the green and yellow wires to a positive and negative terminal on a separate battery and rotate them back and forth between the terminals about 8-10 times Does the mechanism open and close seamlessly?* YesNo Is it leaking out of the top of the toilet?*YesNo Is it just a dribble?*YesNo Is it leaking from any of the fittings?*YesNo > Please describe the issue* Upload a picture for faster troubleshooting I, the Dealer, acknowledge if this part was an aftermarket purchased part the consumer is responsible for all labor charges involved and Thetford will be suppling a replacement part at no charge to you, the dealer, for replacement following the review of your replacement part request.*I acknowledge the above Please hit submit when complete and a Technician will reach out to you via email.